[This is preliminary documentation and subject to change]

# Frequently Asked Questions

1. How do I publish documents or Web pages?
2. How do I create a virtual directory on a Web or FTP site?
3. How do I create a Web site?
4. How do I create multiple Web sites?
5. How do I replicate Web content?
6. How do I stop and restart Internet services?
7. Why don't some visitors to my site get the Web pages I designed specifically for their browser?
8. Where can I find information on accessibility features for disabled users?
9. How do I get technical support for IIS?
10. Can I change the name of my Web site and also redirect requests for the old site name to the new one?
11. How do I support older browsers that do not pass the host name in an HTTP request header?
12. Can I use the IIS snap-in in the MMC to remotely administer my site through a proxy server?
13. How do I know whether my drive is configured to use NTFS?
14. How do I convert a drive or partition formatted for the File Allocation Table (FAT) file system to NTFS?
15. Can I set up an FTP site with different levels of access for different users?
16. How can I confirm that a server certificate is attached to a particular Web site?
17. Can I attach more than one server certificate to a Web site?
18. Can I attach the same server certificate to more than one site?
19. Can I attach a server certificate to an FTP site?
20. Should I create a backup copy of my server certificate?
21. How can I tell how many users are connected to my FTP service?

1. How do I publish documents or Web pages?

   To publish documents, move your files to the \Inetpub\Wwwroot directory. Then type http://servername/filename in the address bar of your browser to see your published files. See Quick Site Setup with IIS for more information.

2. How do I create a virtual directory on a Web or FTP site?

   You can use the IIS snap-in to create virtual directories on your Web site. The topic Creating Virtual Directories contains the procedural information on how to accomplish this task.

3. How do I create a Web site?

   When you install IIS on Microsoft® Windows Whistler, a default Web site is set up for you. You can publish your content in the default publishing location immediately.

   For more information, see Adding Sites.

4. How do I create multiple Web sites?

   To create multiple Web sites, you must first ensure that each site has unique identification. To accomplish this, you will need to contact your network administrator to either obtain multiple IP addresses or to assign multiple host header names. For more information, see About Name Resolution.

5. How do I replicate Web content?

   You can use Content Deployment service (formerly known as the Content Replication System, or CRS) to replicate content and settings across machines in a Web cluster. Content Deployment is a feature of Microsoft® Site Server. For more information about Content Deployment service, see the Site Server documentation.

6. How do I stop and restart Internet services?

   Several Internet services run in a single process, and Internet services are often comprised of other processes. Because of this, Internet services are most effectively shut down and restarted differently from other Windows services. For information about using IISReset.exe, see Restarting IIS.

7. Why don't some visitors to my site get the Web pages I designed specifically for their browser?

   If you use the Browser Capabilities Component to determine client viewing capabilities, then you should periodically update the file Browscap.ini on your server as newer browser versions are released. You can obtain an updated version of Browscap.ini from the Windows Whistler CD, or by downloading it from Microsoft.

8. Where can I find information on accessibility features for disabled users?

   For general information on accessibility for Windows, see the Windows documentation. For accessibility information that relates specifically to IIS, see Accessibility For IIS.

9. How do I get technical support for IIS?

   For technical support, if this software was ppre-installedas part of an original equipment manufacturer (OEM) package, or if it was otherwise included with your personal computer purchase, you must contact the manufacturer of your PC or server for support. Refer to the documentation that came with your PC or server for the telephone number for the manufacturer.

   If you acquired this product individually at retail, and have a technical question that you cannot answer by using the online documentation, go to Microsoft Product Support Services on the Web.

10. Can I change the name of my Web site and also redirect requests for the old site name to the new one?

    You can configure your Web site to respond to both the old name and the new name, provided your network correctly routes both requests to your computer. This way, visitors can still reach your site by using the old name, and will be informed of the new one. For instructions on how to assign names, see Naming Web Sites.

11. How do I support older browsers that do not pass the host name in an HTTP request header?

    You can add script to your default home page that redirects older browsers either to the correct site, or to a page suggesting a browser upgrade (if the browser does not accept cookies). For instructions on detecting the browser type and redirecting appropriately, see Supporting Host Header Names in Older Browsers.

12. Can I use the IIS snap-in in the MMC to remotely administer my site through a proxy server?

    The IIS snap-in in the MMC is designed to locally administer the computer on which IIS is running, or to administer another IIS site on an intranet. To use the IIS snap-in remotely, you can use Terminal Services.

    It is possible that you are connecting as an Operator rather than as an Administrator. In addition, ensure that you have properly appended the correct port number to the administration site. For more information, see Remote Administration.

13. How do I know whether my drive is configured to use NTFS?

    In Windows Explorer, select the drive and open its property sheets. On the General tab, the file system type is listed.

14. How do I convert a drive or partition formatted for the File Allocation Table (FAT) file system to NTFS?

    At the command line, type convert drive letter: /FS:NTFS. An NTFS drive cannot be converted back to FAT. For more information, see the Windows documentation.

15. Can I set up an FTP site with different levels of access for different users?

    To limit access to only certain computers, select a site in the IIS snap-in, open its property sheets, select the Directory Security tab, and click the Edit button in the IP address and domain name restrictions section. You can grant or deny access to all computers or subnets except those you specify.

    On an NTFS file system, you could also use a single virtual directory and set the NTFS permissions to grant or deny different types of access to different Windows user accounts.

16. How can I confirm that a server certificate is attached to a particular Web site?

    Select the site and open its property sheets. In the Directory Security property sheet, under Secure communications, there is an Edit button. If the button is enabled, there is a certificate attached to the Web site. If the button is dimmed, you need to attach a server certificate to the site to use the Secure Sockets Layer (SSL) features.

17. Can I attach more than one server certificate to a Web site?

    No. Each Web site can have only one server certificate attached to it.

18. Can I attach the same server certificate to more than one site?

    Yes. A server certificate can be attached to as many Web sites as you need.

19. Can I attach a server certificate to an FTP site?

    No. FTP sites do not support SSL features.

20. Should I create a backup copy of my server certificate?

    Yes. Your server certificate is a valuable investment, and is the key to your server's SSL features. To create a backup copy of your server certificate, copy the entire certificate onto a floppy disk and store it in a safe place.

21. How can I tell how many users are connected to my FTP service?

    In the IIS snap-in, select an FTP site, open its property sheets, and click the Current Sessions button. For more information, see Performance Tuning.

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